Company/Organisation Name: JoAnna Brandi & Company, Customer Retention

Achievements: "Writes & sends out Bi-weekly customer care tips/info/learnings & ideas very American (but you can't hold that against her) she's an inspiration"

Reason for nomination: "Warm & funny, genuinely caring & passionate about Customer Care inspires through her web site/emails/online training etc & she's a woman!"

Unusual quirks: "Don't know her personally but get a feeling shes alot like Mary Gober - who I also admire greatly."

Dawn Grover

Soundbite:

JoAnna Brandi, known as “The Customer Care Lady” is the President of JoAnna Brandi & Company (Formerly Working Relationships, Inc.) JoAnna Brandi & Company is in business to help their clients create Customer-Caring companies that Thrive! where the employees are motivated, the customers are loyal and the competitors are nervous.

Source:
JoAnna was nominated by Dawn Grover, an Associate Member of this site.

JoAnna Brandi's books in the eBooksStore:
Winning At Customer Retention Ways

JoAnna Brandi's articles in the eArticlesStore:
Unleashing the Power of Customer Care in Your Organization

JoAnna Brandi's fast guides in the eResearchStore:
JoAnna Brandi’s ‘Devotion in Action’
JoAnna Brandi’s ‘Responsiveness in Action’

This list is only a start point for recognizing leading thinkers and do-ers in achieving business excellence through service quality. It will grow, with your help.
Suggest your own additions to our list by filling in The Who's Who nomination form
(Yes, we've noticed there aren't enough women in the list. Help us fix that.)