Training & Consultancy
IIR Management Developement
IIR Management Development specialises in performance improvement training solutions. We offer a unique resource of intensive short courses and flexible, tailored in-house training for 21st Century leaders and their staff, across all business sectors and levels. Fully adaptable to meet your company's changing requirements, our training courses are the solution to your professional development needs. Visit our website for more information at www.iirmd.com

www.leanservice.co.uk
(Practical tools and resources for managers who want to improve service & cut costs).

Customer Relationship Management Sites
www.teradataduke.org
www.crmindustry.com, is an online resource dedicated to providing valuable content and data on a variety of topics that directly relate to CRM. crmindustry provides the latest news, trends and technologies, compiled from an array of sources, and publishes them on the web site and in the weekly e.newsletter.
http://resources.talisma.com/, Talisma Resource Center tracks emerging trends and best practices relating to the people, process and technology aspects of CRM including service, marketing and sales. It features information about CRM and its application across specific verticals with reports capturing emerging trends, statistics and expert views.

Call Center Management Sites
www.callcentredatabase.com
www.outboundfocus.com. This site looks at call center and telemarketing issues on a global basis, including best business practices, and technological and legislative developments.

Strategic Customer Service/Networking (UK)
www.customernet.com

Strategic Customer Service/Networking (US)
www.icsa.com
www.supportindustry.com is an online resource providing content and data on a variety of topics that directly relate to the profession of customer support. Joining is free and keeps members informed about what they need to know to more effectively deliver superior customer support.
www.ccstrategyforum.com The CCSF is a global community of customer contact executives focused on creating value for their organization.

Customer Service Week
www.customerserviceweek.com

Consumer Affairs Professionals Sites
www.socap.co.uk
www.socap.org
www.socap.org.au

We love this site: how to communicate with customers in the 21st Century
www.cluetrain.com